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Sale condition

1. Site ownership/data of sales person: TCH with limited responsibility (herein after referred to as “TCH srl”), with registered headquarters in Milan (MI) Piazza Carlo Donegani , Postal Code 20133, Italy, V.A.T. No. 08178450964, enrolled in the Register of Companies of MILAN no. 2008053, and owner of the website, www.sinotech.it (herein after referred to as “Site”) aimed at the remote sale of products over the Internet (herein after referred to as “on-line sale”). E-mail: info@sinotech.it

2. Applicable legislation: trading in products and on-line services is governed by Legislative Decree 206/2005 (so called “Consumer Code”) in matters of remote sales with consumers and by Legislative Decree 70/2003 in matters of electronic trade (e-commerce). The sales contract stipulated with the Client (physical person identified via their Tax Code who makes the purchase) and TCH srl will be regulated and interpreted according to Italian legislation governing sales to “non-consumer” Clients based on the principle of “Country of origin” where the seller has his/her headquarters, while for sales to “consumer” Clients, the application of certain legislation in the Client’s Country of residence is valid, with a view to protecting the consumer.

3. Acceptance of general conditions of sale: when the Client places an order following the procedures foreseen and in line with those given on the Site, s/he declares that they have read the general conditions of sale, payment and delivery in full, given below, and accepted them unconditionally. These conditions are an integral part of the trading contract agreed between the Client and TCH srl. So, TCH srl invites you to read them carefully, print them or in any case, keep a copy of them. TCH srl will not be bound by any different conditions if not previously agreed upon in writing. The conditions of sale remain efficient until they are changed by the supplier; any changes will be effective from the moment they are published on the internet site www.sinotech.it and will refer to sales made from that point onwards.

4. Subject of contract, definition and conclusion: by on-line trading contract we mean the remote contract referring to mobile items stipulated between the supplier, TCH srl and the Client as part of a remote sales system organised by the supplier who, for this contract, uses only remote communication technology known as “internet”. All contracts will be completed via the exclusive access to the internet site corresponding to the address www.sinotech.it where the Client, following the instructions, will complete the contract for the purchase of the item.

5. Payment: credit card or PayPal can be used to pay for purchased products. When payment is placed, a regular invoice will be issued and sent and will be for personal use and not for Clients with a V.A.T. no.

6. Prices: all prices shown on the site are given in Euros, excl. V.A.T. Shipment costs are not included in the purchase price but are calculated and clearly indicated when the purchase is about to be concluded and before making payment.

7. Order confirmation: acceptance of the order by TCH srl will be confirmed by sending an e-mail to the address provided by the Client, containing: summary of general conditions and details applicable to the contract, relative information on essential specifications of the product provided, indication of prices and payment means, delivery costs and applicable taxes and indication of the right to withdrawal. The Client is obliged to check that the data in the order confirmation mail is correct and, if necessary, inform TCH srl as quickly as possible regarding any mistake or omission. The purchase contract stipulated between TCH srl and the Client will be regarded as concluded when the seller accepts the order. TCH srl has the right to accept or reject the order placed by the Client, at their own discretion, without the latter claiming any rights, under any title, even of a compensatory nature, if the order is not accepted. TCH srl has to the right to not accept orders from Clients with an irregular Tax Code. Any orders shipped by mistake will be reimbursed, after the Client returns the goods.

8. Product availability: product availability, even if constantly updated, is indicative of the quantities available in the warehouse. It is possible that products offered are sometimes unavailable. In the event of partial or total non-availability of one or more items (possibly even after the order has been placed), the Client will be sent an e-mail informing them if the product will be available or not in the future and how long it will take to become available. The Client will, therefore, decide if they wish to: a) accept the delivery in several shipments b) wait until all the products are available and receive them all together in a single shipment, c) request total or partial cancellation of the order. In any case, whatever the Client's decision, s/he will need to communicate it in writing by replying to the informative mail received.

9. Product delivery: the products purchased will be delivered via courier to the address given by the Client. Deliveries will not be made to PO Boxes or poste restante. Delivery times in Italy are approximately 4-6 working days from the receipt of payment, without this binding TCH srl in any way. When the goods are delivered by courier, the Client must check that the number of boxes corresponds to what is shown on the transport documents and that the package is intact and unaltered. A complaint must be issued immediately in writing by hand and by the Client on the courier’s proof of delivery document if there is any damage to packages and/or products or if the number of boxes does not correspond. If the person entrusted to receive the parcel is not present at the moment of delivery, an advisory note will be left for the Client asking them to contact the courier as soon as possible to agree to a new delivery or pick up at the Courier’s depot. Two delivery attempts will be made from Monday to Friday during office hours. After the second attempt, the package will be available for pick-up at the depot and with instructions for collection provided by the courier. If the courier cannot contact the recipient, the goods will be returned to our warehouse.

10. Shipping costs: delivery is free of charge in Italy.
11. Warranty: all items are covered by a manufacturer's warranty that covers compliance defects, faults or breakages encountered during normal use of the product, in compliance with its purpose of use and instructions given in the handbook. Defects caused by carelessness, negligence and failure to comply with provisions on product maintenance are not covered. As foreseen under the previously mentioned Legislative Decree 206/2005 (Consumer Code), for the Client “consumer”, that is, physical individual operating for purposes unrelated to business, trade, craft or professional activities that may be carried out” the warranty runs for two years and starts when the goods are delivered. The Client, at the risk of forfeiting the right to warranty, must report a non-compliance defect in writing, by filling in a specific form on the site within two months of discovering it. Within 10 days of filling in the form, TCH srl will get in touch with the Client to provide instructions on how to have the warranty approved.

12. Non-liability in the event of fraudulent use of the payment card: TCH srl shall not be held responsible for fraudulent or illicit use of credit cards or other payment means by third parties when payment is being made for the purchased goods. In the event of fraudulent use of a credit card by third parties, the Client must contact the payment card issuing body to have the sum re-credited. At no point during the procedure does TCH srl receive the number of the purchaser’s credit card. This data, on opening a secure connection, is transmitted directly to the Banking service handler.

13. Non-liability due to force majeure: TCH srl shall not be held liable for any disservice arising from force majeure such as accidents, fires, strikes and/or closures, earthquakes, floods or similar events that partially or wholly stop them from completing the contract in the agreed time. TCH srl shall not be held liable in any way for damage, loss or costs arising from failure to complete the contract, as a result of the above-mentioned conditions, as the customer will have the right to be reimbursed the corresponding price.

14. Right to withdrawal: the Client “consumer” (as specified in Legislative Decree 206/2005, or Consumer Code) has the right to withdraw from the purchase within fourteen days following delivery of the product by providing a clear desire to withdraw from the contract. Within the same deadline, the Client is obliged to return the products which they intend to yield, at their own expense and transport risk. The right to withdrawal cannot be applied in the case “of the supply of customised goods or clearly personalised products or those, which by nature, cannot be returned or run the risk of deteriorating or becoming distorted.”

15. How to exercise your right to withdrawal: the Client wishing to apply their right to withdrawal must follow the instructions below:
• fill in the specific form in the user section within fourteen days of delivery; TCH srl will deal with the request to return the goods as quickly as possible and will send the Client an e-mail with instructions on how to make the return
• re-pack the product with the same box you received it in (or similar), placing the handbook inside
• send everything at your own expense to the following address: TCH srl C/o GDO Solution Via Archimede 42, 20864 Agrate Brianza (MB)
TCH srl will reject all deliveries to an address other than the one specified or if the Client has not covered transport costs. TCH srl, having ascertained that the returned product is integral will, within fourteen days following communication of the return (and in any case not before they have received the returned goods), reimburse the Client the amount paid (price of the item) in the form requested by the Client when they entered their request on the Site to return the goods.

16. Industrial property rights: information, logos, graphic elements, sounds, images, brands (registered and non) and any intellectual works, distinctive sign or name, written text and, more generally, any other immaterial good protected by law and international conventions governing intellectual and industrial properties reproduced on the TCH srl site are owned by TCH srl or conceded to them for use by third party owners without this access to the site and/or stipulation of purchase contracts giving the Client any right to them. Any usage, even partial is forbidden without prior written authorisation from TCH srl and/or its assignors, in favour of whom, all rights are exclusively reserved.

17. Privacy protection: in line with art. 13 of Legislative Decree 196/2003, TCH srl will proceed with handling the data provided by the Clients by electronic or manual means in full compliance with legislation governing personal data protection and Privacy matters. TCH srl, limited liability company, represented by Domenico Grillo, with registered office in Milan (MI) Piazza Carlo Donegani 1, CAP 20133, Italy is the owner of the handled data. In line with art. 7 of Legislative Decree 196/2003, Clients have the right, at any time, to access their personal data to update, change, delete or simply oppose its use, by sending a specific request, without any formality, to the owner of the data handled mentioned above. TCH srl is obliged to handle data and information transmitted by the Client with reserve and not reveal it to unauthorised individuals or use it for purposes other than those specified. This data should be exhibited only following a request from the judicial authorities or other legally authorised authorities. Sending an e-mail to addresses listed on the site or communication via other means will lead to the sender's e-mail address or other data provided being acquired, with a view to satisfying the requests sent.

18. Jurisdiction: the sales contract between the Client and TCH srl is intended as being concluded in Italy and subject to Italian law. (Principle of the country of Origin or internal Market). Any controversy relative to the interpretation and implementation of contracts stipulated in adhesion with the general conditions herein that cannot be resolved amicably, will be sent to the Judicial Authorities of the court in Milan. In the case of “Consumer” Clients, the territorial jurisdiction is that of the Court in the area or residence of the Client and certain legislation from the foreign country of residence of the consumer that binds the seller to precise obligations based on the consumer protection principle, shall be applied.

19. With specific approval pursuant to and in accordance with art. 1341 of the Civil Code, the purchaser declares to have carefully read and expressly approved the following clauses on the general contract conditions: art. 2 applicable legislation; art. 3 acceptance of general conditions of sale; art. 4 subject of contract, definition and conclusion; art. 5 payment; art. 6 prices; art. 7 order confirmation; art. 8 product availability; art.9 product delivery; art. 11 warranty; art. 12 non liability in the event of fraudulent use of the payment card; art. 13 non liability due to force majeure; art. 14 right to withdrawal; art. 15 means for exercising the right to withdrawal, art. 16 industrial property rights; art. 17 privacy protection and data handling; art. 18 jurisdiction.
1. Site ownership/data of sales person: TCH with limited responsibility (herein after referred to as “TCH srl”), with registered headquarters in Milan (MI) Piazza Carlo Donegani , Postal Code 20133, Italy, V.A.T. No. 08178450964, enrolled in the Register of Companies of MILAN no. 2008053, and owner of the website, www.sinotech.it (herein after referred to as “Site”) aimed at the remote sale of products over the Internet (herein after referred to as “on-line sale”). E-mail: info@sinotech.it 2. Applicable legislation: trading in products and on-line services is governed by Legislative Decree 206/2005 (so called “Consumer Code”) in matters of remote sales with consumers and by Legislative Decree 70/2003 in matters of electronic trade (e-commerce). The sales contract stipulated with the Client (physical person identified via their Tax Code who makes the purchase) and TCH srl will be regulated and interpreted according to Italian legislation governing sales to “non-consumer” Clients based on the principle of “Country of origin” where the seller has his/her headquarters, while for sales to “consumer” Clients, the application of certain legislation in the Client’s Country of residence is valid, with a view to protecting the consumer. 3. Acceptance of general conditions of sale: when the Client places an order following the procedures foreseen and in line with those given on the Site, s/he declares that they have read the general conditions of sale, payment and delivery in full, given below, and accepted them unconditionally. These conditions are an integral part of the trading contract agreed between the Client and TCH srl. So, TCH srl invites you to read them carefully, print them or in any case, keep a copy of them. TCH srl will not be bound by any different conditions if not previously agreed upon in writing. The conditions of sale remain efficient until they are changed by the supplier; any changes will be effective from the moment they are published on the internet site www.sinotech.it and will refer to sales made from that point onwards. 4. Subject of contract, definition and conclusion: by on-line trading contract we mean the remote contract referring to mobile items stipulated between the supplier, TCH srl and the Client as part of a remote sales system organised by the supplier who, for this contract, uses only remote communication technology known as “internet”. All contracts will be completed via the exclusive access to the internet site corresponding to the address www.sinotech.it where the Client, following the instructions, will complete the contract for the purchase of the item. 5. Payment: credit card or PayPal can be used to pay for purchased products. When payment is placed, a regular invoice will be issued and sent and will be for personal use and not for Clients with a V.A.T. no. 6. Prices: all prices shown on the site are given in Euros, excl. V.A.T. Shipment costs are not included in the purchase price but are calculated and clearly indicated when the purchase is about to be concluded and before making payment. 7. Order confirmation: acceptance of the order by TCH srl will be confirmed by sending an e-mail to the address provided by the Client, containing: summary of general conditions and details applicable to the contract, relative information on essential specifications of the product provided, indication of prices and payment means, delivery costs and applicable taxes and indication of the right to withdrawal. The Client is obliged to check that the data in the order confirmation mail is correct and, if necessary, inform TCH srl as quickly as possible regarding any mistake or omission. The purchase contract stipulated between TCH srl and the Client will be regarded as concluded when the seller accepts the order. TCH srl has the right to accept or reject the order placed by the Client, at their own discretion, without the latter claiming any rights, under any title, even of a compensatory nature, if the order is not accepted. TCH srl has to the right to not accept orders from Clients with an irregular Tax Code. Any orders shipped by mistake will be reimbursed, after the Client returns the goods. 8. Product availability: product availability, even if constantly updated, is indicative of the quantities available in the warehouse. It is possible that products offered are sometimes unavailable. In the event of partial or total non-availability of one or more items (possibly even after the order has been placed), the Client will be sent an e-mail informing them if the product will be available or not in the future and how long it will take to become available. The Client will, therefore, decide if they wish to: a) accept the delivery in several shipments b) wait until all the products are available and receive them all together in a single shipment, c) request total or partial cancellation of the order. In any case, whatever the Client's decision, s/he will need to communicate it in writing by replying to the informative mail received. 9. Product delivery: the products purchased will be delivered via courier to the address given by the Client. Deliveries will not be made to PO Boxes or poste restante. Delivery times in Italy are approximately 4-6 working days from the receipt of payment, without this binding TCH srl in any way. When the goods are delivered by courier, the Client must check that the number of boxes corresponds to what is shown on the transport documents and that the package is intact and unaltered. A complaint must be issued immediately in writing by hand and by the Client on the courier’s proof of delivery document if there is any damage to packages and/or products or if the number of boxes does not correspond. If the person entrusted to receive the parcel is not present at the moment of delivery, an advisory note will be left for the Client asking them to contact the courier as soon as possible to agree to a new delivery or pick up at the Courier’s depot. Two delivery attempts will be made from Monday to Friday during office hours. After the second attempt, the package will be available for pick-up at the depot and with instructions for collection provided by the courier. If the courier cannot contact the recipient, the goods will be returned to our warehouse. 10. Shipping costs: delivery is free of charge in Italy. 11. Warranty: all items are covered by a manufacturer's warranty that covers compliance defects, faults or breakages encountered during normal use of the product, in compliance with its purpose of use and instructions given in the handbook. Defects caused by carelessness, negligence and failure to comply with provisions on product maintenance are not covered. As foreseen under the previously mentioned Legislative Decree 206/2005 (Consumer Code), for the Client “consumer”, that is, physical individual operating for purposes unrelated to business, trade, craft or professional activities that may be carried out” the warranty runs for two years and starts when the goods are delivered. The Client, at the risk of forfeiting the right to warranty, must report a non-compliance defect in writing, by filling in a specific form on the site within two months of discovering it. Within 10 days of filling in the form, TCH srl will get in touch with the Client to provide instructions on how to have the warranty approved. 12. Non-liability in the event of fraudulent use of the payment card: TCH srl shall not be held responsible for fraudulent or illicit use of credit cards or other payment means by third parties when payment is being made for the purchased goods. In the event of fraudulent use of a credit card by third parties, the Client must contact the payment card issuing body to have the sum re-credited. At no point during the procedure does TCH srl receive the number of the purchaser’s credit card. This data, on opening a secure connection, is transmitted directly to the Banking service handler. 13. Non-liability due to force majeure: TCH srl shall not be held liable for any disservice arising from force majeure such as accidents, fires, strikes and/or closures, earthquakes, floods or similar events that partially or wholly stop them from completing the contract in the agreed time. TCH srl shall not be held liable in any way for damage, loss or costs arising from failure to complete the contract, as a result of the above-mentioned conditions, as the customer will have the right to be reimbursed the corresponding price. 14. Right to withdrawal: the Client “consumer” (as specified in Legislative Decree 206/2005, or Consumer Code) has the right to withdraw from the purchase within fourteen days following delivery of the product by providing a clear desire to withdraw from the contract. Within the same deadline, the Client is obliged to return the products which they intend to yield, at their own expense and transport risk. The right to withdrawal cannot be applied in the case “of the supply of customised goods or clearly personalised products or those, which by nature, cannot be returned or run the risk of deteriorating or becoming distorted.” 15. How to exercise your right to withdrawal: the Client wishing to apply their right to withdrawal must follow the instructions below: • fill in the specific form in the user section within fourteen days of delivery; TCH srl will deal with the request to return the goods as quickly as possible and will send the Client an e-mail with instructions on how to make the return • re-pack the product with the same box you received it in (or similar), placing the handbook inside • send everything at your own expense to the following address: TCH srl C/o GDO Solution Via Archimede 42, 20864 Agrate Brianza (MB) TCH srl will reject all deliveries to an address other than the one specified or if the Client has not covered transport costs. TCH srl, having ascertained that the returned product is integral will, within fourteen days following communication of the return (and in any case not before they have received the returned goods), reimburse the Client the amount paid (price of the item) in the form requested by the Client when they entered their request on the Site to return the goods. 16. Industrial property rights: information, logos, graphic elements, sounds, images, brands (registered and non) and any intellectual works, distinctive sign or name, written text and, more generally, any other immaterial good protected by law and international conventions governing intellectual and industrial properties reproduced on the TCH srl site are owned by TCH srl or conceded to them for use by third party owners without this access to the site and/or stipulation of purchase contracts giving the Client any right to them. Any usage, even partial is forbidden without prior written authorisation from TCH srl and/or its assignors, in favour of whom, all rights are exclusively reserved. 17. Privacy protection: in line with art. 13 of Legislative Decree 196/2003, TCH srl will proceed with handling the data provided by the Clients by electronic or manual means in full compliance with legislation governing personal data protection and Privacy matters. TCH srl, limited liability company, represented by Domenico Grillo, with registered office in Milan (MI) Piazza Carlo Donegani 1, CAP 20133, Italy is the owner of the handled data. In line with art. 7 of Legislative Decree 196/2003, Clients have the right, at any time, to access their personal data to update, change, delete or simply oppose its use, by sending a specific request, without any formality, to the owner of the data handled mentioned above. TCH srl is obliged to handle data and information transmitted by the Client with reserve and not reveal it to unauthorised individuals or use it for purposes other than those specified. This data should be exhibited only following a request from the judicial authorities or other legally authorised authorities. Sending an e-mail to addresses listed on the site or communication via other means will lead to the sender's e-mail address or other data provided being acquired, with a view to satisfying the requests sent. 18. Jurisdiction: the sales contract between the Client and TCH srl is intended as being concluded in Italy and subject to Italian law. (Principle of the country of Origin or internal Market). Any controversy relative to the interpretation and implementation of contracts stipulated in adhesion with the general conditions herein that cannot be resolved amicably, will be sent to the Judicial Authorities of the court in Milan. In the case of “Consumer” Clients, the territorial jurisdiction is that of the Court in the area or residence of the Client and certain legislation from the foreign country of residence of the consumer that binds the seller to precise obligations based on the consumer protection principle, shall be applied. 19. With specific approval pursuant to and in accordance with art. 1341 of the Civil Code, the purchaser declares to have carefully read and expressly approved the following clauses on the general contract conditions: art. 2 applicable legislation; art. 3 acceptance of general conditions of sale; art. 4 subject of contract, definition and conclusion; art. 5 payment; art. 6 prices; art. 7 order confirmation; art. 8 product availability; art.9 product delivery; art. 11 warranty; art. 12 non liability in the event of fraudulent use of the payment card; art. 13 non liability due to force majeure; art. 14 right to withdrawal; art. 15 means for exercising the right to withdrawal, art. 16 industrial property rights; art. 17 privacy protection and data handling; art. 18 jurisdiction.


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